My Guide Website?
NB Consult offers you specialised experience within the tourism and hospitality industry of Namibia, with more than 7 years’ experience in lodge management and 5 years’ experience in online reservation systems, Human resources and reservations policies as well as overall consulting on the leading channel manager brand and partner sites in Southern Africa.
Tourism in Namibia is moving onto a digital highway and I can help you to use the tools available to you, effectively. Owners and staff are required to focus on the business and guest satisfaction, in saying this, to get onto the digital highway which the internet is offering to tourism establishments in the 21st century, would require to a have a person in charge, dedicated to managing the online profile of your business, to ensure that your product stay refreshed, interactive and available to your clientele.
NB Consult was born from the important needs which establishments have shown since deciding to join the digital medium in order to offer your clients the opportunity to make live online reservations, We consult on Nightsbridge, a channel manager that offers you live bookings and pushes all reservations received into your hotel management system, it is also linked to partner sites, however with this there are various extranet platforms which needs to be considered and managed on a daily basis and this requires the correct skill to set up partner site links, such as Booking.com/Expedia/Trip Advisor/ Travelground just to mention a few.
Each of the partners requires you to set up your profile in such a way that it will generate online reservations thanks to the professional look of your product and this requires time that many do not have, the policies set up on these partner site links are of a greater importance and we have the knowledge and skill to assist with this, to ensure that your product is protected through using the correct policies for cancellations and payments.
NB Consult is your link between the channel manager and partner sites as we have established a successful and growing relationship with them in order to provide our clients with the support and assistance required to be successful in live availability and taking payments.
The new traveller trend have changed from what we were used to and therefore the easier you are to find combined with the ease of making a booking, will increase your occupancy percentage. These are direct bookings not requesting any discounts such as the STO rates we are used to offering to increase reservations.
Nightsbridge also offers a link to tour operators who are interested, so they can make online reservations with all establishment’s that are using the Nightsbridge Real life availability and they can make these reservations using their STO percentage offered by each establishment.
NB Consult also offers assistance in deciding on the correct hotel management system suited for your business, making sure of all requirements. It is important to know that most hotel management systems are similar but we are here to help you make a decision based on facts as well as assistance with the integration between your channel manager and your new hotel management system.
Tourism consulting is very wide spread and depends on the needs of each unique establishment; we consult on solutions and offer guidance on each aspect of the daily operations and departments within hotel/lodge management.
Online Profile Management is the management of your profile worldwide, social networking and making sure that you reply to your guest reviews throughout your partner site platforms, being interactive with your guests and ensuring that your rating increases which in returns increases your views on the internet and escalates you to the top of the rank, making it easier to find on the worldwide web.
Last but not least, we know and understand the frustration with finding the skilled staff required to work within your business and thanks to being well networked, we are able to assist with finding you the perfect fit for your establishment.
We offer you the client any of the following packages structured to your business requirements and we can tailor it to your needs.
“Natasha from NB Consult has been most effective in getting Gocheganas online, this after we have struggled for more than 3 years to be able to receive online bookings, through her extensive skill with online systems she has been able to find a way to assist us with this issue and soon our Wellness Village will be online as well, We are very excited to work with her and appreciate her friendly and efficient service which have made this change so easy for myself and my staff and the training she has provided was of the highest quality. What I find most comforting is that NB Consult offers support here in Namibia. Thank you for great service and Thank You to HAN for referring us to Natasha.”
Udo Stitter – Gocheganas Nature Reserve & Wellness Village